Privacy Policy

OnPoint Retail Limited (“We” “Us” “Our”) is a private limited company. The registered office for all the above is 111 Charterhouse Street, London, England, EC1M 6AW and a list of the directors is available at its registered office.

We are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting http://onpointretail.com (our “site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the General Data Protection Regulations (the “GDPR“), if you are a client or not, the data controller will be OnPoint Retail Limited.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter details on our site (for example, via our “contact us” function), requesting our services or downloadable content or if you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.

With regard to each of your visits to our site we may automatically collect the following information:

Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Our site uses the following cookies:

Necessary

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

You can change your cookie preferences at any time.

This site is also protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Uses made of the information

We use information held about you in the following ways:

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us.
Where applicable, to send statements and invoices to you, and collect payments from you.
To send you commercial (non-marketing) communications.
To send you email notifications which you have specifically requested.
To send to you our newsletter and other marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you by post or by email or similar technology. You can inform us at any time if you no longer require marketing communications by unsubscribing here or sending an email to info@onpointretail.com; to deal with enquiries and complaints made by or about you relating to our site.

Information we collect about you. We will use this information:

To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
To improve our site and your browsing experience by ensuring that the content is presented in the most effective manner for you and for your computer.
To enable your use of the services available on our site.
As part of our efforts to keep our site safe and secure.
To provide third parties with statistical information about our users. This information will not be used to identify any individual user.

Disclosure of your Information

We may share your information with selected third parties including:

Business partners, group companies, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
Analytics and search engine providers that assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We do not sell client data for marketing purposes but may share it with other professional organisations with which we arrange marketing or other promotional events.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If OnPoint Retaul or substantially all of it’s assets are acquired by a third party, then personal data held by it about it’s customers will be one of the transferred assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of OnPoint Retail, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

You further acknowledge that any emails sent to a OnPoint Retail owned email address may be subject to monitoring, either by us, or by a third-party service provider engaged by us to provide email services.

Where we store your Personal Data

In providing services to you, the data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our business partners, suppliers or sub-contractors. Such staff maybe engaged in, among other things, the provision of legal advice and services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access such as through the use of network access controls, passwords and access logging.

Your Rights

Under the GDPR, you have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

Your right of access can be exercised in accordance with the GDPR. You will not have to pay a fee to access your personal data (or to exercise any of the other rights listed above). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.

Alternatively, we may refuse to comply with your request in these circumstances.

Please contact info@onpointretail.com should you wish to request access to such information or if you have any queries or concerns about our use of any personal data relating to you. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy. This privacy policy was last updated on 01 August 2024.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@onpointretail.com.

Privacy Policy

Overview

This page (together with the documents referred to on it) tells you the terms of use on which you may use our website http://onpointretail.com (“our site”).

Please read these terms of use carefully before you start to use our site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site. These terms of use apply to all users of, and visitors to, our site.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to the collection, use, transfer and processing of your information and you warrant that all data provided by you to us is accurate; and

Our Cookie Policy, which sets out information about the cookies on our site.

Information About Us

Our site is operated by OnPoint Retail Limited (“We” “Us” “Our”). The registered office the company is 111 Charterhouse Street, London, England, EC1M 6AW and a list of the directors, partners and principles for each firm is available at its registered office.

Accessing Our Site

We permit access to our site on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site. The information on our site is only available in English.

We are committed to ensuring that the pages within our site are accessible to all individuals including those with disabilities. Throughout the design process, we have undertaken to ensure that our site meets accessibility standards as defined by the World Wide Web Consortium (W3C). All English language pages of our site conform to W3C’s “Web Content Accessibility Guidelines 1.0”, Level 1.

If you experience any technical or other issues with this website, please email info@onpointretail.com

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Copyright laws and treaties around the world protect those works published on our site. All such rights are reserved.

No part of this website may be published, distributed, extracted, re-utilised, or reproduced in any material or electronic form except in accordance with the permissions set out below or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997, as applicable.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on Information Posted

Commentary and other materials posted on our site are provided for general information purposes only and do not constitute legal or other professional advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by you or any visitor to our site, or by anyone who may be informed of any of its contents.

Please contact us directly if you would like to discuss engaging us for business or accountancy advice.

Electronic Communications

Information that you send to us in electronic form may not be secure and, unless you are already a client, will not be treated as privileged or confidential. If you are in any doubt about sending us personal data electronically, please send it in encrypted form.

Clients Relationships

We do not intend that any relationship between you and OnPoint Retail is or may be created by your access to or use of our site or any information contained herein.

If you wish us to act for you, it is important to ensure we can do so formally, by completing our standard client engagement process; and we reserve the right to decline to act if it would create a conflict of interest with any of our current or former clients.

If you have a query, and want us to consider acting for you, please call us, email us or otherwise contact us so that we can determine whether the matter is one for which we are willing or able to act. The telephone number for our office is listed on our web.

If you submit information about a particular matter to us by email or otherwise without completing our client engagement process, you acknowledge that it will not be considered to be confidential.

Our Liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

All conditions, warranties, representations and other terms which might otherwise be implied by statute, common law or the law of equity in relation to our site or any content on it.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
Loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage or infringe our intellectual property or reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. If you wish to make any use of material on our site other than that set out above, please address your request to info@onpointretail.com.

Links from Our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Our site changes regularly

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Emails

Please note that when we send you an email message, the information contained in it (or any attachment) is intended only for the person named in the email. If you receive a message in error, please immediately notify us and delete it. Any dissemination, distribution, copying, disclosure or use of any email message or its contents unless authorised by OnPoint Retail is strictly prohibited.

We cannot guarantee the integrity or suitability of any email for your computer. It is possible that our message to you might contain destructive programmes known as Viruses or Worms and we would advise you that we do not accept any liability for consequential effects caused to your computer, or others connected to it and that you should determine the likelihood of such content yourself.

Business e-mails are sent to you subject to our usual terms of business. When the content of an e-mail is a personal message, the sender is not acting in their capacity as a partner or employee of OnPoint Retail.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you.

If there shall be any conflict between the provisions of these terms of use and the provisions of our Privacy Policy and Cookie Policy then the provisions of these terms of use shall prevail.